Responsible gambling

We want play to stay fun, safe, and within your control. If you ever feel gambling is becoming stressful, hard to stop, or affecting daily life, help is available and you are not alone. Below you will find clear steps, practical tools, and supportive guidance to help you manage your play in a way that fits your life and values.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We offer a range of built-in tools designed to help you limit risk and keep play responsible. These are available in your account’s responsible‑gambling or settings area.

Deposit limits: Set daily, weekly, or monthly deposit caps to control how much you can add to your account. Limits are intended to be durable — increasing them usually includes a cooling‑off period to prevent impulsive changes.
Session limits and reality checks: Use session timers or receive pop‑up reminders that tell you how long you’ve been playing and encourage breaks.
Loss and wager limits: Cap the amount you can lose or wager over a set period to manage volatility and protect your balance.
Time‑outs: Temporarily suspend access to your account for a short period (hours to weeks) if you need an immediate break from play.
Self‑exclusion: Choose a longer block (months to years) to prevent access to your account. Self‑exclusion is a serious step: reactivation requires a formal review and is not allowed immediately after the exclusion period ends.
Payment controls: Remove saved cards, disable instant deposit methods, or switch to payment options that help you stay within budget (for example, pre-paid services or restricted e‑wallets).

Warning Signs of Problem Gambling

Everyone’s experience is different, but these behaviours are common indicators that play may be becoming a problem. If you recognise several of these, consider using the tools above or seeking support.

Feeling compelled to keep playing to try to win back losses (chasing losses).
Spending more money or time than you intended or can afford.
Neglecting work, family, social activities, or personal responsibilities.
Hiding gambling activity from friends or family, or lying about it.
Using credit, loans or other means to fund gambling.
Experiencing anxiety, restlessness, or mood changes linked to gambling.
Repeatedly breaking your own limits or promises to stop.

How to Manage Your Play

Practical, small changes can make a big difference. Try these strategies to keep gambling enjoyable and under control.

Decide on a budget before you start and only gamble with money you can afford to lose.
Activate deposit and loss limits that match that budget, and don’t increase them impulsively.
Set session time limits and use reality‑check reminders to enforce breaks.
Turn off autoplay and stick to single wagers so decisions stay deliberate.
Remove stored payment methods from your account to add friction to deposits.
Avoid gambling when you feel stressed, depressed, or under pressure to solve financial problems.
Talk about your play with someone you trust — an honest conversation can help you gain perspective.

Links to Support Organizations

We encourage anyone who feels their gambling is causing harm to seek confidential support. Our responsible‑gambling section provides access to local helplines and counselling services. If you live in Australia, there are national and regional support options and helplines that offer phone counselling, online chat, and face‑to‑face services.

Typical forms of professional help include:

Confidential helplines and online chat support for immediate emotional support and practical advice.
Short‑term and ongoing counselling with specialists in gambling harm.
Financial counselling to help manage debts, budgets, and repayment plans.
Peer support groups and community programs offering shared experiences and coping strategies.

If you feel at risk of harm or in crisis, prioritise immediate local emergency services or crisis lines in your area.

Contacting Our Support Team

If you want help setting limits, activating a time‑out, or starting a self‑exclusion, our support team is ready to assist in a confidential and non‑judgmental way.

Support is available 24/7 via live chat for fast responses; email inquiries are answered within a few hours to the next business day depending on volume.
Support staff can apply limits on your behalf, explain the self‑exclusion process, and provide information about nearby support services.
All requests for account restrictions and self‑exclusion are handled confidentially and with respect for your privacy.

Taking the first step can feel difficult, but it is also a strong and positive choice. If you decide you need help, use the tools in your account or contact support — we are here to support you in keeping play safe and enjoyable.