Privacy Policy

We respect your privacy and are committed to protecting the personal data you provide when you use our services. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the rights you have concerning your personal data. Please read it carefully. If you have questions, you can contact us by email at [email protected].

Legal Status

We operate under an offshore gaming framework and comply with the legal and regulatory obligations that apply to our services, including anti‑money‑laundering (AML) and identity‑verification requirements. Where those laws require collection or retention of certain personal data, we handle that data in line with applicable data‑protection standards and this Privacy Policy.

Registration and Login Process

When you register an account and sign in, we collect and process personal data necessary to create and manage your account and to verify your eligibility to use our services. Typical data we collect at registration includes:

• Full name, date of birth and contact details (email and mobile phone number).
• Address and other contact information required to confirm identity and residency.
• Account credentials such as chosen username and password, and optional security settings like two‑factor authentication.

We use this information to create and secure your account, verify age and identity where required, communicate with you, and to meet legal obligations. Verification documents (for example, identity and address documents) may be requested at account opening or before certain account actions; these are processed only for the purposes required by law and our internal compliance checks.

Games and Software Providers

We display and operate games supplied by third‑party providers. To deliver these services we share limited personal data with those providers as needed to enable gameplay, provide support, and maintain account integrity. Examples include identifiers and account status information required for authentication, session management, and fraud prevention.

Some games and features may use technologies that allow providers to collect usage data directly. We will inform you where a third party collects data separately and we contractually require providers to handle data in accordance with applicable data‑protection standards.

Bonuses and Promotions

To manage bonuses, promotions and welcome offers we process personal data such as your account identifier, promotional opt‑ins, and activity related to eligibility and fulfillment. Where promotions require consent to marketing communications, we will rely on that consent. You can withdraw marketing consent at any time, as described below.

VIP and Loyalty Program

If you participate in loyalty or VIP programs, we collect and process data related to your play and activity to calculate points, manage tier status, and provide rewards. This may include your username, play history, and program preferences. We use these data to operate the program, personalise offers when permitted, and prevent abuse or manipulation.

Payment and Account‑Related Data

We collect certain personal information to secure and verify your account and to comply with legal requirements such as identity checks and fraud prevention. This may include verifying that account details match the identity documents you provide and maintaining necessary records to meet regulatory obligations. We do not retain more personal data than necessary for these purposes and we protect all data in accordance with this policy.

Key Terms and Conditions Affecting Personal Data

Our terms define how we use account and service‑related information. Important privacy‑related points include:

• We limit access to personal data to staff and service providers who need it to perform their duties.
• We monitor for irregular activity and may restrict or suspend accounts where fraud, abuse, or unlawful behaviour is suspected; relevant personal data will be used for investigation and, where required, provided to authorities.
• You may set personal limits and self‑imposed restrictions via available responsible‑play tools; those choices and related data are retained to ensure they remain effective.

Mobile and Technical Features

If you use our mobile apps or mobile browser site, we collect device and technical information needed to provide and improve those experiences. This can include device identifiers, operating system, browser type, and usage information. We also process data you provide via the app, such as uploaded verification documents, and we secure uploads using encrypted channels.

We use analytics and performance monitoring to maintain and improve performance. You can control certain data collection through your device settings and by managing cookie and tracking preferences where available.

Security and Fair Play

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. These measures include encrypted connections for data transmission, access controls, secure storage, and monitoring systems. We also work with independent testing and audit organisations to assure fairness and the integrity of systems; where those processes require sharing of limited data for verification, we seek appropriate safeguards and contract terms with those parties.

Responsible Gambling Features

We process personal data to support responsible‑play measures such as deposit limits, time‑outs, reality checks and self‑exclusion. When you activate any of these tools we record the choice and retain the record for as long as is necessary to enforce the option and to comply with applicable rules. We may also process behavioural data to identify potential problem behaviour and to offer support where appropriate. Where required or permitted by law, we may share information with support organisations or authorities to protect you or others.

Advantages, Disadvantages and Risk Awareness

We aim to be transparent about data use and the risks associated with online services. Advantages include personalised support and loyalty benefits that rely on data processing. Disadvantages and risks include the possibility of delays when verifying identity or resolving account issues. We minimise risks by applying security best practices and by giving you control over marketing and account settings.

General Information

Scope: This policy applies to personal data we collect through our website, apps, account registration and customer support channels. It also covers data collected in the course of identity and eligibility checks required by law.

Contact: For questions, requests or concerns about your personal data, please contact us at [email protected]. You can use this address to make requests to exercise your rights under applicable data‑protection laws.

Your Rights and How to Exercise Them

Depending on your jurisdiction and applicable law, you may have the following rights in relation to your personal data:

• Right of access – to obtain a copy of the personal data we hold about you.
• Right of rectification – to correct inaccurate or incomplete data.
• Right to erasure – to request deletion of personal data where legally permitted.
• Right to restriction of processing – to ask us to limit how we process your data in certain circumstances.
• Right to data portability – to receive certain personal data in a structured, commonly used format.
• Right to object – to object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent – where processing is based on consent, you can withdraw it at any time.

To exercise any right, contact us at [email protected]. We will verify your identity before responding and will respond within the timeframes required by applicable law. You may also have the right to lodge a complaint with your local data‑protection supervisory authority.

Lawful Bases for Processing

We rely on one or more lawful bases to process your personal data, which may include:

• Performance of a contract: to provide and manage your account and deliver services you request.
• Legal obligation: to comply with applicable laws and regulatory requirements, including identity verification and record‑keeping obligations.
• Legitimate interests: for fraud prevention, security, internal operations, service improvement, and certain marketing activities where those interests are not overridden by your rights.
• Consent: where required, for specific processing activities such as marketing communications and certain tracking technologies.

Sharing and Disclosure of Personal Data

We may share personal data with:

• Service providers and processors who perform services on our behalf, such as identity‑verification providers, hosting and technical support, security and audit partners, and customer‑support platform providers.
• Regulators, law‑enforcement and other authorities when required by law or to protect our rights and the safety of others.
• Third parties involved in audits and testing of systems and fairness, under contractual safeguards that require appropriate protection of data.

We require all third parties to implement appropriate security measures and to process personal data only for the purposes we specify.

International Data Transfers

Because we operate internationally, personal data may be transferred to and processed in jurisdictions outside your country of residence. Where transfers occur, we implement appropriate safeguards such as contractual protections and, where required, recognised transfer mechanisms to ensure an adequate level of protection for your data in line with applicable law.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to meet our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. Retention periods vary depending on the type of data and the reason for processing. When data is no longer necessary, we will securely delete or anonymise it.

Cookies, Tracking and Analytics

We use cookies and similar technologies to provide core site functionality, to analyse and improve performance, and to personalise certain features where you have consented. You can manage cookie preferences through your browser and app settings. For analytics and advertising technologies that rely on consent, we only process data where you have given consent and you may withdraw consent at any time.

Automated Decisions and Profiling

We may use automated systems to help detect fraud, to assess compliance with rules, and to provide personalised experiences such as tailored offers. Where automated processing produces legal effects or significantly affects you, you have rights to request human review, to express your point of view, and to contest decisions in accordance with applicable law.

Security Incidents and Data Breaches

We maintain incident‑response procedures and will notify affected individuals and relevant authorities of a personal‑data breach when notification is required by applicable law. Notification will include information about the nature of the breach and the measures taken in response, where appropriate.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or services. When we make material changes we will notify you through the service or by email where appropriate. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

If you have questions, wish to exercise your rights, or need further information about how we handle personal data, contact us by email at [email protected].